Refund Policy

Refund Policy

Last Updated: July 28, 2025

1. Refund Eligibility

We offer refunds under the following conditions:

• The item was not delivered to your account within 24 hours of purchase
• The item received was different from what was ordered
• The item was not as described on our website

2. Refund Process

To request a refund, please follow these steps:

1. Send an email to refunds@mm2.lol with the subject "Refund Request - [Your Order Number]"
2. Include your Roblox username and the reason for the refund request
3. Our support team will review your request within 24-48 hours
4. If approved, you will need to trade the item back to our bot
5. Once we receive the item, we will process your refund

3. Refund Amount

All approved refunds will be subject to a 20% service fee. This fee covers:

• Processing costs
• Transaction fees
• Administrative costs

Example: If you purchased an item for €10.00, your refund would be €8.00 (80% of the original price).

4. Non-Refundable Items

The following items are not eligible for refunds:

• Items that have been used or traded to another account
• Items purchased during special sales or promotions (unless otherwise stated)
• Virtual currency or in-game credits

5. Processing Time

Refunds are typically processed within 3-5 business days after we receive the returned item. The time it takes for the refund to appear in your account depends on your payment method:

• Credit/Debit Cards: 5-10 business days
• PayPal: 3-5 business days
• Other payment methods: Up to 10 business days

6. Contact Us

If you have any questions about our refund policy, please contact our support team at refunds@mm2.lol.